A curated boutique collection of new and pre-loved clothing and accessories, sourced locally and discovered during travels abroad.
Curated with intention
New & Pre-loved items
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Frequently asked questions
What is the return policy?
Return Policy
Nurah's Boutique
At Nurah's Boutique, we carefully curate both new and pre-loved fashion pieces. Because many of our items are unique or limited in quantity, our return policy is designed to ensure fairness to both our customers and our business.
Returns Eligibility
We accept returns on eligible items within 7 days of delivery.
To qualify for a return, items must:
- Be unused, unworn, and unwashed
- Have all original tags attached
- Be returned in the same condition as received
- Be free of perfume, deodorant marks, stains, or damage
Returns that do not meet these conditions will not be accepted.
Pre-Loved Items
All pre-loved (second-hand) items are final sale and cannot be returned or exchanged.
We carefully inspect each pre-loved item and disclose any noticeable wear in the product description. Please review product details and images carefully before purchasing.
Non-Returnable Items
The following items cannot be returned:
- Pre-loved items
- Sale or clearance items
- Accessories, jewellery, and handbags
- Gift cards
Exchanges
Because most of our pieces are one-of-a-kind, we generally do not offer exchanges.
If you require a different size or item, we recommend placing a new order.
Refunds
Once your return is received and inspected:
- Approved refunds will be issued to the original payment method
- Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider
Original shipping fees are non-refundable.
Return Shipping
Customers are responsible for return shipping costs, unless the item received was incorrect or damaged.
We recommend using a trackable shipping service, as Nurah's Boutique cannot be responsible for lost return parcels.
Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the item and packaging
We will resolve the issue as quickly as possible.
Contact
For any return enquiries, please contact us at:
Email: nurahallie6@gmail.com
If you'd like, I can also help you create:
- A shorter Shopify-friendly version (most stores keep it concise)
- A luxury boutique version that sounds more high-end
- A South African consumer-law compliant version (CPA compliant), which many stores overlook but is important.
Are any purchases final sale?
Final Sale Items
Due to the nature of our curated collection, certain items purchased from Nurah's Boutique are considered final sale and are not eligible for return, exchange, or refund. This policy helps us maintain the quality and uniqueness of our pieces, many of which are limited in availability.
Pre-loved items are sold as final sale. These pieces are carefully inspected and described as accurately as possible, including any signs of wear where applicable. Because pre-loved items are one-of-a-kind and cannot be restocked once sold, they are not eligible for return or exchange. We encourage customers to review product descriptions, sizing information, and images carefully before purchasing.
Items purchased on sale or clearance are also considered final sale. These items are offered at a reduced price and therefore cannot be returned or exchanged unless the item arrives damaged or incorrect.
Certain accessories, including jewellery, sunglasses, and similar items, may also be designated as final sale for hygiene and resale reasons. Any item marked as Final Sale on the product page will not be eligible for return or exchange.
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery so that we can review the issue and assist you.
When will I get my order?
Shipping & Delivery Time
At Nurah's Boutique, we aim to process and dispatch all orders as quickly as possible so that you can enjoy your purchase without unnecessary delays.
Orders are typically processed within 1–3 business days after payment has been confirmed. Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking details, allowing you to monitor the progress of your delivery.
Delivery times may vary depending on your location. For most orders within South Africa, delivery generally takes 2–5 business days after dispatch. Please note that delivery times may be slightly longer for remote areas or during peak shopping periods.
While we work with reliable courier partners, shipping times are estimates and may occasionally be affected by factors beyond our control, such as weather conditions, public holidays, or courier delays.
If you have any questions about your order or need assistance tracking your package, please feel free to contact us and we will gladly assist you.
Where are your products manufactured?
Where Our Products Are Made
At Nurah’s Boutique, we curate a diverse collection of fashion and accessories sourced from different parts of the world. Our products are manufactured in a variety of countries, including the United States, China, Bali (Indonesia), and South Africa. We also proudly include locally manufactured South African pieces, supporting local makers and small producers wherever possible. Because our boutique offers a curated mix of new and pre-loved items from different origins, manufacturing locations may vary by product. Where relevant, additional details about a product’s origin may be provided on the product page.
How much does shipping cost?
Shipping Costs
Shipping costs at Nurah’s Boutique are calculated based on your delivery location and the size or weight of your order. Because our customers may be located in different regions, shipping rates can vary depending on where the order is being delivered.
The exact shipping cost will be automatically calculated at checkout once you enter your delivery address and proceed with your order. This ensures that you are charged the most accurate courier rate for your location.
Before completing your purchase, you will be able to review the total shipping cost along with your order summary. This amount will be clearly displayed before payment is finalised, allowing you to confirm the full cost of your order.
If you have any questions about shipping or delivery, please feel free to contact us and we will gladly assist you.
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